Refund & Cancellation Policy

Last updated: 10 September 2026

This Refund & Cancellation Policy applies to purchases made on the Tarini website (the "Website"), operated by TARINI INNOVATION HUB LLP, a Limited Liability Partnership registered in India, available at tarini.app and its associated domains. It should be read together with our Terms and Conditions.

1. Digital products delivered instantly

Tarini's muhurat and panchang outputs are digital products that are generated and delivered to your account immediately after a successful payment. Because the product is created and delivered instantly and for your specific inputs, orders are non-cancellable and non-refundable once the digital output has been generated and delivered.

2. Change of mind after delivery

The non-refundable rule above applies to a change of mind after a product has been successfully generated and delivered to you. Once you have received your muhurat or panchang output, we are unable to offer a refund simply because you no longer want it.

3. When you are entitled to a refund or correction

Consistent with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the rule above does not apply where the service fails. You are entitled to a refund or a correction in the following cases:

  • Payment succeeds but the service is not delivered — your payment is taken but the output is never generated or made available to you.
  • Duplicate or erroneous charge — you are charged more than once for the same order, or charged in error.
  • Materially deficient or not as described — the output is materially defective, incomplete, or not as described at the time of purchase.

4. How to request a refund or correction

To raise any of the cases above, contact us at contact@tarini.app with your order details and a description of the issue. We will review your request within a reasonable period. Where a refund is approved, it will be processed to your original payment method, typically within 5–7 business days of approval. Where appropriate, we may instead correct or re-deliver the output at no additional cost.

5. Payment processing

Payments and refunds are processed through Razorpay. The time for a refund to reflect in your account may depend on your bank or payment provider after we have initiated it.

6. Contact

For any question about this policy, write to contact@tarini.app.